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The Islay Way

Frequently asked questions

Answers to the questions people ask most about The Islay Way, our companionship and befriending service for older adults in South Lanarkshire. Can’t see your question? Call, WhatsApp or email us.
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About the service

A companionship service gives older people friendly company and practical help. That might be conversation and hobbies at home, outings, going with someone to an appointment, regular phone calls, or help with errands and technology. It’s about company and everyday support, not personal care.
No. We don’t provide personal care, help with medication or any clinical services. If your relative needs that kind of support, we’re happy to talk it through with you.
Older adults in South Lanarkshire who would like some company, a hand with everyday things, or someone to go out with. Many enquiries come from family members arranging help for a parent or relative.
We cover South Lanarkshire. If you’re not sure whether we reach you, just ask.

Prices and booking

Individual companionship visits start from £29 per hour, with a two-hour minimum. Prepaid hours and tailored bundles are available on request. Weekend and bank-holiday rates, and agreed outing expenses, may differ and are always confirmed before booking.
Two hours gives enough time for a proper visit or outing without anyone feeling rushed.
Book a free, no-obligation introductory visit at home or a phone call with our manager, whichever you prefer. We’ll talk about interests, activities and practical arrangements, then send a clear written quote before anything is booked.
Yes. Family members often make the first enquiry. We involve your relative in the introductory chat so the arrangements suit them and they stay in control.
Yes. You can book individual visits, buy prepaid hours or ask us to put together a tailored bundle.

Visits and outings

Transport is agreed when you book, and any outing costs are confirmed with you beforehand.
Yes. We can go with you, keep you company and help organise the journey. We go as a companion and don’t give medical advice.
No. We can arrange companionship for trips away and special occasions, but we don’t provide overnight supervision.
Scheduled friendly phone calls of 15 or 30 minutes, for a chat and a listening ear. It’s a good option between visits or for anyone not ready for home visits yet.

Money and accounts

No. When we help with technology or arranging services, you stay in control of your own accounts and payments, and you pay suppliers directly.
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